FAQ

Default solution folder, feel free to edit or delete it.

Does Plotto work on all browsers?
For respondents Plotto currently works on all modern browsers on desktop, tablet and mobile. For respondents using Safari, ...
Tue, 16 Aug, 2016 at 11:58 AM
Can I run a survey in a language other than English?
You can deliver the respondent experience in any language you desire.  First, create a version of the survey for each language. Record the video a...
Tue, 11 Jul, 2017 at 10:40 AM
How does transcription work on Plotto?
There are two levels of transcription on Plotto. All transcriptions are time-coded. Auto-transcription Auto-transcription is offered as standard. All v...
Wed, 17 Jan, 2018 at 3:03 PM
How much does Plotto cost?
Plotto has a variety of price plans to suit different needs - you can choose to do a one-off project or sign up for a subscription. The pric...
Mon, 6 Jun, 2016 at 2:07 PM
Do I have to ask my question in video format?
Plotto is based on a video Q&A format and currently the question must be asked in video format. This offers a powerful opportunity: ...
Tue, 21 Jun, 2016 at 9:52 AM
Where are my videos hosted?
As standard all videos are privately hosted using AWS. You can also choose to host your videos on a private channel in YouTube giving you a ...
Tue, 21 Jun, 2016 at 9:54 AM
How can I download the videos, transcriptions and survey data?
All data on Plotto is yours to own. You can download individual videos using the 'Export Video' link on the video response p...
Tue, 21 Jun, 2016 at 9:57 AM
Do you offer quality checks on videos?
We can add basic quality checks in as part of the service if you have selected human transcription; these checks include making sure the video has audi...
Tue, 21 Jun, 2016 at 9:58 AM
Can I customise the design of my survey?
As part of the survey configuration you can easily customise the text, logo, name and legals if required.  If you require greater control ov...
Wed, 15 Jun, 2016 at 1:17 PM
Web, Widget or API?
Broadly, Plotto can be implemented in three ways: 1) If you just want to run a video survey and are not concerned about using an ex...
Tue, 21 Jun, 2016 at 9:59 AM